Net Promoter Score (NPS) Calculator

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Group survey ratings into Detractors, Passives, and Promoters to compute your Net Promoter Score.

Promoters (9-10 ratings)

Passives (7-8 ratings)

Detractors (0-6 ratings)

What is a Net Promoter Score?

The Net Promoter Score (NPS) is a standard benchmark used to evaluate customer experience and customer loyalty. It is calculated by asking customers how likely they are to recommend your product to others on a scale of 0 to 10.

Foire aux questions

Customers who rate your product 9 or 10. They are loyal and enthusiastic fans.

Any score above 0 is good, above 50 is excellent, and above 70 is world-class.